Special Fax

Accidents happen. If that's not a motto to live by, I don't know what is. We try our best to dance our way through life, but sometimes we trip...
And fall... and break our feet.

Not to worry, though. I mean, that's what doctors are for, right? It should be so simple to go in and get that broken foot repaired and be back to dancing in no time flat. Not all the time, though. Sometimes  mamba mishaps happen at work. That's when things get difficult .... Workers’ Compensation Case Managers are great at getting patients back on their feet, but from the medical end, it is often hard to communicate with them.Trying to share relevant medical documents can be a tedious chore.

That chore has suddenly become a snap. And no, I don't mean with a spoon full of sugar... I'm talking about faxes.  

Anticlimatic? Maybe, but faxes are a really great way to get information out to other organizations. They're easy, fast, and inexpensive. Faxing medical documents to Workers' Compensation Case Managers helps them do all they can get your patients back to dancing. And now, you have Rexpert's Special Fax Utility to send these medical documents in seconds!

To set this up, find the injured patient in Account Registration. Select the Account Payors button on the right-hand side of the screen.

In Account Payors, select the  Workers' Comp payor for the injured patient. On top of the Comment field and to the right of the Co-Pay field, there is a field labeled Special Fax. In this field, enter the fax number of the injured patient's Case Manager.

Now here is where the special fax number comes in handy. Previously, a Workers' Compensation Case Manager's fax number was just squeezed into the memo section of Account Payors. It was a hassle to have to go into the memo section and copy and paste the fax number into the Delivery Dialogue screen. Now, with the fax number having its own field, things have become simpler.

Going through Account Registration, into Account Documents, and selecting the Fax/E-mail button takes you to the Delivery Dialogue screen. This screen can be accessed from several places in Rexpert and allows you to send any number of faxes and/or e-mails. However, the screen will now look slightly different when accessed through Account Documents. The very first line under Recipient Name is usually blank, but you will see that the field has instead defaulted to the special fax number.

Whenever you fax an Account Document for this patient, this special fax number will be entered into the Delivery Dialogue as the first default fax number. If there are multiple account payors with Special Fax numbers, the first one in the paystream will be used. 

And with that, the medical documentation is off to the Case Manager, and we can all get back to tiptoeing through the tulips.

This scenario is just one of many that the Special Fax field can be used for. Can you think of other ways to use this field to send out Medical Documents? Let us know in the comment section below.

Contributor: Kylie McKenzie Soder